1. The moment of conclusion of the purchase-sale agreement
1.1. The contract between the buyer and the seller is considered valid if the Buyer confirms the configured shopping cart in the e-store, indicating the delivery address of the goods, selects the most appropriate payment method and familiarizes himself with the internal rules of the e-store.
2. Buyer's rights
2.1. The buyer has the right to purchase goods in this e-shop in accordance with the specified terms and conditions and the internal rules of the e-shop.
2.2. The Buyer has the right to terminate the contract of sale of goods concluded with the Teddyway e-shop. To terminate this contract, the Buyer must inform the Seller in writing (by e-mail), stating the reason for returning the goods and indicating its order number, no later than 7 business days after delivery of the goods. The contract of sale of goods cannot be terminated in the cases specified in EU legislation.
3. Buyer's obligations
3.1. The buyer must pay the full amount for the selected goods.
3.2. If at the time of delivery the Buyer refuses to accept the ordered goods without a valid reason or has not provided the correct delivery address, he must cover the delivery costs, which are calculated depending on the weight of the shipment.
3.3. The buyer, by using the Teddyway e-store services, agrees and undertakes to comply with these terms of purchase and sale.
3.4. To pay for the product, the buyer must provide the order number of the product.
4. Seller's rights
4.1. If special circumstances arise, the seller has the right to temporarily or permanently terminate the operation of the e-store without prior notice to buyers.
4.2. The Seller has the right to unilaterally decide to change these terms and conditions without prior notice.
4.3. The Seller may not fulfill the order if the Buyer chooses prepayment and does not pay within 7 calendar days.
5. Seller's obligations
5.1. The Seller ensures appropriate conditions for the use of its e-store.
5.2. The Seller undertakes to deliver the goods to the Buyer to the address specified by him and by the delivery method chosen by him.
5.3. Under certain circumstances, if the seller cannot deliver the goods selected by the Buyer, he must offer another product, but if the buyer refuses, he undertakes to refund the money by transferring it to the buyer's bank account within 7 business days.
6. Delivery of goods
6.1. The seller or a person authorized by the seller is responsible for the delivery of the goods.
6.2. The buyer must check the condition of the goods together with the seller or his authorized person.
6.3. If defects are found in the shipment, the Buyer may not accept the shipment and indicate this in the goods delivery document.
7. Return of goods
7.1. The return of goods is carried out in accordance with the Order of the Minister of Economy of the European Union of June 29, 2001 No. 217 „On the approval of the rules for the return and exchange of goods.”
7.2. The product that the buyer returns to the seller must be complete and undamaged.
7.3. The goods are returned to the address specified by the seller. The seller covers the return of the goods in the event that the goods are not of appropriate quality.
7.4. When returning a poor-quality product, the seller is responsible for exchanging the poor-quality product for a good-quality product. If the seller does not have the specific product, the money for it will be refunded to the buyer.
8. Responsibility
8.1. The buyer is responsible for his/her actions in the Teddyway e-store.
8.2. The Seller is not responsible for information located on other websites, even if hyperlinks to these websites are found in the Teddyway e-store.
8.3. If losses are caused, the guilty party shall compensate the injured party.
9. Sending information
9.1. All questions and notifications are sent to the e-mail specified in the e-store or by contacting the specified phone number.
9.2. The Seller provides all information to the Buyer using the email provided during the order.
10. Final provisions
10.1. These terms and conditions are governed by EU law.
10.2. All disputes arising from the implementation of these Terms and Conditions shall be resolved through negotiations. If an agreement cannot be reached, disputes shall be resolved in accordance with the procedures set out in EU legislation.